Privacy Policy

Last updated: April 2025

Who We Are

L.E. Detailing is a sole trader operating from Northfield Works, Richmond Street, Accrington, Lancashire, BB5 0RH. We are the data controller responsible for your personal information.

If you have any questions about this policy or how we handle your data, contact us at enquiries@ledetailing.co.uk or call 01254 427050.

What Data We Collect

We only collect data you provide directly to us, including:

• First and last name
• Email address
• Phone number
• Vehicle details and service enquiry information

We do not collect sensitive personal data, payment card details, or data from children under 16.

How We Use Your Data

We use your data solely to:

• Respond to your enquiry or quote request
• Book and manage your appointment
• Contact you about the service you have requested

Our lawful basis for processing is legitimate interests (responding to a direct enquiry you have submitted) and, where applicable, performance of a contract.

We will never sell, rent or share your personal data with third parties for marketing purposes.

How Long We Keep Your Data

We retain enquiry data for up to 12 months. If you become a customer, we may retain your details for up to 3 years for warranty and service record purposes. After this period, your data is securely deleted.

Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data ("right to be forgotten")
• Restriction — ask us to limit how we use your data
• Objection — object to us processing your data
• Portability — request your data in a portable format

To exercise any of these rights, email us at enquiries@ledetailing.co.uk. We will respond within 30 days.

Cookies

This website uses no tracking or advertising cookies. Basic session functionality may use cookies that are strictly necessary for the site to operate — these do not require consent.

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Enquiry data submitted via our contact form is transmitted securely.

Third-Party Links

Our website may contain links to third-party sites (such as Instagram, Facebook or WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to read their own policies.

Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.