Privacy Policy

At L.E. Detailing, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website [ledetailing.co.uk], located at Northfield Works, Richmond St, Accrington BB5 0RH. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information in the following ways:

a) Information You Provide
When you submit forms on our website (e.g., contact forms, service booking forms, etc.), you may provide us with the following personal details:

  • Name
  • Email address
  • Phone number
  • Vehicle details
  • Any other information you provide in the text fields

b) Automatically Collected Information
When you visit our website, we may automatically collect information through cookies and other tracking technologies, such as:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on pages
  • Referring website URLs
  • Device type

This information helps us improve user experience, monitor website performance, and analyze usage patterns.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To respond to your inquiries, provide customer support, and fulfill service requests
  • To send you transactional emails or SMS related to our services, such as booking confirmations, service updates, and promotions (with your consent)
  • To improve our website, services, and overall customer experience
  • To send marketing communications, newsletters, and promotional materials (only if you’ve opted in)
  • To process payments and manage bookings for our services
  • To comply with legal obligations or enforce our rights

3. SMS and Email Communication

By submitting your personal information, you agree to receive SMS and email communications from us, which may include updates about our services, promotions, and offers. You can opt-out of these communications at any time by following the unsubscribe link in our emails or replying STOP to any SMS.

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. This includes the use of encryption, secure servers, and other technical safeguards to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

However, no method of internet transmission or electronic storage is 100% secure, and while we strive to protect your personal information, we cannot guarantee absolute security.

5. Sharing Your Information

We will never sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, marketing services, or email delivery services). These providers are obligated to protect your data.
  • Legal Requirements: We may disclose your information if required by law or when we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and gather usage data. Cookies are small files stored on your device that allow us to remember your preferences and track your usage patterns.

You can disable cookies through your browser settings, but please note that doing so may affect the functionality of the website.

7. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You can ask us to correct any inaccuracies in your personal data.
  • Deletion: You may request the deletion of your personal information, subject to legal requirements.
  • Opt-out: You can unsubscribe from our marketing communications at any time via the unsubscribe link in emails or by replying STOP to SMS.
  • Withdrawal of Consent: If you have provided consent for us to use your data (e.g., marketing purposes), you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

L.E. Detailing
Northfield Works, Richmond St
Accrington BB5 0RH
Email: en*******@le*********.uk
Phone: 01254 427050

Thank you for trusting L.E. Detailing with your personal information. Your privacy is important to us.